Refund policy

Store Policy:


* No refunds. (EXCHANGE INFORMATION IS LISTED FURTHER BELOW)
* No cancellations on already placed orders.
* No switching/swapping items on already placed orders, that applies to orders that have not been shipped.
* SALE ITEMS ARE FINAL SALE . SALE ITEMS are clothing with prices ending in .00 and are FINAL SALE
* PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT. DUE TO THE HEAVY VOLUME OF EMAILS, IF YOU ENTER THE INCORRECT INFORMATION, IT MAY NOT BE CAUGHT IN TIME, AND YOU WILL HAVE TO PAY ANOTHER SHIPPING CHARGE TO HAVE THE ISSUE CORRECTED. * WE WILL NOT BE ABLE TO ANSWER EMAILS ABOUT AVAILABILITY AND RESTOCKS. PLEASE JOIN THE EMAIL MAILING LIST TO BE NOTIFIED WHEN RESTOCKS ARE MADE. * Discount codes can not be combined on orders. Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order @ysboutiqueatl@gmail.com * Regular priced items may be exchanged for a store credit to use towards a future purchase. Exchanges must be authorized, via email, within 3 calendar days from the date of delivery of the order. Upon your exchange being authorized, you will have to submit tracking information for the returned item within 48 hours. * Returns for exchanges are accepted with our authorization only. Items sent without authorization will be refused. * In the event you have any issues with an item of clothing or shoes, or would like to exchange an item of clothing or shoes, contact us, PRIOR TO WEARING/ALTERING ANY ITEMS, email us or call us for help resolving any problems, WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY. Any inquiries about exchanges/issues more than 3 calendar days after delivery will not be considered for exchanges/remedy. There will be NO EXCEPTIONS to this. * There will be no exceptions to any requests falling outside of the 3 calendar days period for exchange following delivery. * If you find any damages to any items received, please notify us with 3 DAYS OF THE DELIVERY DATE for a return authorization. CLAIMS FOR ANY DAMAGE MUST BE MADE WITHIN 3 CALENDAR DAYS FOLLOWING DELIVERY. No resolution will be offered for any issues that you contact us about outside of that period will have no resolution, so please check over your items upon receipt. * We will contact you back to move forward with the exchange. If a return tracking number is not provided to us within 24 hours of our confirmation of your intent to send items back for an exchange, the exchange will not be honored. We will make necessary time adjustments for weekends and holidays. * Each exchange will have to be handled the same. PLEASE do not send things back without contacting us before. * Exchanges will not be considered on any items that are received back to us with any stains or damage, so we suggest that you do not try on any items while wearing makeup or heavy amounts of deodorant. * Any discounts used at the time of purchase do NOT apply on clothing exchanges. * An additional shipping charge will apply on clothing exchanges for the exchanged item to be sent to you, which will be sent to your via invoice. * If you would like to exchange a clothing item, within 3 calendar days of the date of delivery, the exchanged item will depend on availability. * Exchanges must be initiated via email. .* ITEMS WITH TAGS AND/OR LABELS REMOVED WILL NOT BE ELIGIBLE FOR EXCHANGE. If we receive an item that has has any of the tags or labels removed, we will not honor any exchanges. You will be responsible for postage for sending items back to you that have had the tags or labels removed. We suggest that you try items on before removing any label.